Archive for the ‘ecommerce’ Category

Microsoft wants Yahoo, Yahoo wants independence, Google wants more of the same

Thursday, February 7th, 2008

Microhoo. Or would it be Yahrosoft? Either way, unless you’ve been living under a rock the past few days (with the only metaphorical rocks netting you a reprieve in this case being: a) the huge upset that was Super Bowl XLII, or b) the intense political race surrounding Super Tuesday), you’re most likely aware that a merger between software and internet superpowers Microsoft and Yahoo! has become a genuine possibility. Well, at least in the eyes of Microsoft.

People have been sounding off about the topic since last Friday, when Microsoft publicly announced its offer to buy Yahoo for $31 a share (or a 62 percent premium over the closing price of Yahoo’s common stock on January 31, 2008—which was $19.18 a share). That’s a $44.6 billion unsolicited bid. While there may be various motives behind Microsoft’s ongoing effort to acquire the struggling Yahoo, one obvious reason would be to better its positioning against Google in the U.S. search market. Combining the current stakes of Microsoft and Yahoo in this market would equate to around a 32 percent share, creating a much more formidable threat to Google’s existing 58 percent hold over the marketplace. Microsoft would also like to gain stronger footing in the online services and paid-search advertising industries, and Yahoo’s customer appeal and current operations would certainly help Microsoft to accomplish these goals.

This clear and present danger to Google’s reign is why the corporation will likely play a role in whether or not this MFST/YHOO union actually happens. While Google can’t outright buy Yahoo (it would violate antitrust laws), the company is more than capable of stirring up some trouble. Yahoo can also avoid being acquired by Microsoft by outsourcing its search advertising to Google, as this move would rejuvenate Yahoo’s cash flow and appease company shareholders (who must at least be tempted by Microsoft’s generous $31/share offer).

Outsourcing to Google would provide a hit to Yahoo’s pride, but teaming up with Microsoft is what one Yahoo engineer describes as “the frosting on a giant double-layer suck cake.” I’m not sure what that even means, but it doesn’t sound pleasant. The financial breakdown of the merger makes sense for Yahoo, and its shareholders especially, but integrating an independent, free-thinking operation such as Yahoo into a well-oiled machine like Microsoft is anything but a natural process.

The truth of the matter is, Yahoo has been in a gradual downfall for a few years now, and some internal changes will have to be made for the company to have any chance of rebuffing Microsoft’s advances. According to a BusinessWeek article that ran yesterday, the only options that Yahoo has left at this point are 1) to outsource its advertising to Google, 2) to secure a private equity partner to fund Yahoo’s going private, 3) to seek out a white knight (or a more tolerable company to submit to than Microsoft), or 4) to swallow a poison pill…which will presumably end in shareholder lawsuits.

I try my best not to lift quotes from TechCrunch for most of the posts that I write (we all know that it would be easy), but I felt obligated to include this wrap-up of the situation posted by Michael Arrington yesterday. Eloquent, yet cynical, in a word…perfect:

Whatever happens, the salad days for Yahoo are long gone. 2008 will be the year Yahoo ceased to be one of the big independent Internet heavyweights. They’ll almost certainly become an operating subsidiary of Microsoft, or Google’s whipping boy. And if by some chance the government puts a stop to either deal, they’ll have a short reprieve before facing similar decisions next year or the year after. The world is an unforgiving place. Yahoo is cute, cuddly and likable, but they did not execute the way Google did. And because of that they are quickly turning into collateral damage in an epic war that is really just beginning between Microsoft and Google.

Does anyone else feel like they are trapped in a Dungeons & Dragons game gone dangerously awry?  Just saying, Bill Gates would make one menacing Dungeon Master.

Internet slip-ups that had us talking, brooding, laughing, crying, and losing (money and traffic)

Wednesday, January 9th, 2008

Seeing as I’m still holding onto the notion that it’s 2007, I figure now would be a good time to write one of those retrospective, year-end posts. I have a monstrous pile of New Year’s resolutions that I don’t feel like tackling, so I made sure to find a topic that allows me to fight off the arrival of 2008 (for at least a few more days). Lucky for you, it’s also pretty interesting.

Here is Pingdom’s take on the biggest internet blunders of 2007. The post highlights 13 incidents and links to a slew of related articles for each one. There were a few that I was aware of, like the NaviSite fiasco that I posted about in November (my very first post!), and the Black Friday service issues that several big-name internet retailers experienced.

Other notable blunders that were featured on the list include: Twitter’s six days of downtime throughout the year; the Skype outage that occurred in August; the 365 Main data center outage that affected sites like Craigslist, Technorati, TypePad, Second Life, and Yelp; and the RackSpace incident when a truck rammed into a power transformer, cutting off power to its Dallas data center.

What do these incidents teach us? That no website or service is infallible; that very few outages go unnoticed these days; and that you shouldn’t rely on a server, a hosting company, or an internet service without some type of backup plan, especially if an outage will cost you a sizeable chunk of revenue. Even though technology is constantly being improved upon, outages will never cease to exist. And that, my friends, is why tech staffs exist (and why they probably make more money than you do).

Guess how much Sweden loves the internet

Tuesday, December 18th, 2007

Given that almost everyone I know is engulfed in holiday fever/spirit/terror/bliss (take your pick), I figure only the true tech aficionados are browsing the web for news stories right now. I want to reward this genuine devotion, which is why I’ve chosen today to blog about a truly great news item: Swedish citizens use the internet. A lot! No need to thank me, I’m in a generous mood.

But in all seriousness, this survey conducted by Statistics Sweden is interesting, especially if you are the type of person (like me) who tends to think about internet usage domestically and not always with a global mindset. Before you click on the link above, I have to warn you that most of the report is in Swedish. And based on the fact that my multilingual abilities peaked around the time I recognized Bono counting out of order in that iPod commercial, I’ll assume that you all need directing to the English translation of the survey as well. It begins on page 239 of the report (although it actually reads page 241 in the Adobe Reader tool bar). Either way, scroll towards the end of the linked document and you’ll see what I am talking about.

It appears that internet usage actually declined in Sweden between 2006 and 2007 (from 84 percent of the population to 80 percent). This statistic is surprising, mainly because the internet has only become more pervasive in the majority of places as time has gone on. (Insert doubts about the accuracy of this survey here.)

Nordic countries tend to dominate technologically in the EU. Iceland boasts an internet usage rate of over 80 percent, with citizens using the service at least once a week. Norway maintains its usage at an even 80 percent, while 75 percent of the citizens in Denmark, Finland, and Sweden report that they use the internet for various purposes. When you think of countries that are at the forefront of technology use, I am not sure that the Nordic region is the first area that comes to mind, so these figures are beneficial to know.

Despite Sweden’s recent dip in internet usage, citizens who already use the service have increased the frequency with which they access it. Almost all Swedish citizens own a mobile phone as well, while close to 90 percent have PCs in their homes. The internet is most popular among 16 to 44 year olds, with over 90 percent of this age group using the service. The subsection of the population aged 65 to 74 has the least usage (only 40 percent of this group use the internet).

The popularity of broadband usage has skyrocketed in Sweden over the past few years. In 2005, 44 percent of the country’s internet users opted for the faster connection method. In 2007, over 70 percent used broadband connections. The most common reasons that Swedish citizens used the internet were to: research information on goods and services, send and receive emails, complete banking transactions, make online purchases, obtain public information, and take advantage of peer-to-peer file sharing.

According to the survey, about one-third of the internet users in Sweden are involved with e-commerce. These people used the internet to make travel and hotel reservations and to purchase clothes, sporting goods, movies, music, books, and newspapers. Sweden places sixth among other European countries involved in the survey in terms of how many of their citizens order goods and services over the internet. Norway snagged the top spot in the survey, with 48 percent of their population choosing to shop online.

So what does this all mean? I’m not exactly sure, but I do find it interesting that countries such as Sweden, Iceland, and Norway are so technologically aware and active. I tend to assess the technological identity of a country by the strength of its tech community, even though that is such a small part of the population. Maybe it’s more about real people, in unrelated fields, coming together because of one common medium; maybe that equates to technological maturity.

And on that note, I think I’ve gone a little too deep for my own taste. I promise to veer away from less than insightful philosophies about the state of the internet in the future. That’s not why you come here anyways. It’s for my sarcastic wit and stellar jokes, isn’t it? Ahh yes, that’s what I thought.

Hurray for Cyber Monday

Wednesday, November 28th, 2007

With the savory flavors of turkey, stuffing, and pumpkin pie still lingering in our minds and mouths, it’s hard to believe that another annual holiday is already upon us. Yes, that’s right, to the joy (and dismay) of many, the holiday shopping season has officially launched. And while I’m sure there are plenty of stories circulating about Black Friday escapades and toy store showdowns, I’m more interested in what happened on Cyber Monday.

For those of you who are unfamiliar with the relatively new term (circa 2005), Cyber Monday refers to the Monday following Black Friday when online retailers experience a spike in sales. It’s explained away like this: when shoppers return to work after the Thanksgiving holiday, they begin purchasing items over the internet that they couldn’t find in stores. Whether or not this term is valid is up for debate. Many critics and media experts argue that Cyber Monday is simply a marketing ploy. Either way, online retailers have been beefing up their advertising, sales, and promotions on that day in recent years, and shoppers have been receptive.

As predicted, this year’s Cyber Monday sales set some records. Similar to the in-store shopping trends from Black Friday, websites drew in more shoppers this year, but their spending habits trended down. Despite our seemingly tighter budgets, comScore reports that internet retailers raked in $733 million on Monday, which is a 21 percent increase over last year’s spending and the first time that daily online retail sales have topped $700 million. comScore also predicts that daily online sales totals will surpass $800 million a few times over the next month.

The retail sites with the most visitors on Cyber Monday were: Amazon, Wal-Mart, Target, Dell, Best Buy, Yahoo, Apple, Overstock.com, Circuit City, and MSN Shopping.

In other news, Yahoo experienced a NaviSite-like blooper on Monday, as thousands of sites powered by Yahoo Merchant Solutions reported technical difficulties for the better part of the shopping day. While these problems didn’t last for a week, and the sites weren’t completely out of commission, the technical difficulties did fall on the busiest online shopping day of the year. And, oh yeah, the glitches affected the checkout process, so shoppers received error messages right before they were about to (virtually) hand wads of cash over to these sites. The issues began at 6 a.m. on Monday morning and weren’t resolved until around 6 p.m. that night. Uh oh. The incident has Yahoo merchants threatening to go Google.

Other sites experiencing slowdowns because of heavy traffic on Black Friday and Cyber Monday include Buy.com, Eddie Bauer, J. Crew, Toys R Us, Costco, and Lowe’s.

In closing, I’d like to make a comment to whoever coined the term Cyber Monday. I don’t like it. Black Friday, I get. You rip yourself from a turkey-induced slumber at 4 a.m., travel off into the dark of night, and find yourself face to face with droves of vicious shoppers (with no souls) when you reach the mall. Um, scary. Compared with that, Cyber Monday just sounds lame…or kinky, I don’t know which’s worse.